Why isn’t your touchpad scroll not working? How to fix this common issue on Windows 10? This post will solve all your irritating questions. Let’s read on!
Laptop users have recently complained that they are having trouble with touchpad scroll not working error. However, not all of them know the root causes of this problem as well as effective ways to solve it.
If you are in the same situation, we will point out the main reasons and show you the practical solutions to this common issue. Let’s dig into this post!
Why Is the Touchpad Scroll Not Working?
Why does my touchpad scroll stop working? Before finding the solutions, let’s take a glance at the potential causes of the Windows 10 touchpad scroll not working error. Below is a short list of reasons you can refer to.
- Touchpad scroll touchpad won’t scroll if it is accidentally disabled.
- The touchpad scroll surface is physically dirty.
- Your laptop has a problem with the driver for the touchpad.
- After updating your old operating system to Windows 10, you may probably encounter a problem with the touchpad scroll. That’s why you can’t scroll with touchpad when using it.
That you know the reasons clearly will help you fix the problem more exactly and effectively. Let’s scroll down to discover how to deal with the touchpad not scrolling Windows 10 error.
How To Troubleshoot Touchpad Scroll Stop Working Error?
Touchpad scroll not working windows 10 is a common error, but not everyone knows how to fix it. Hence, we have researched and synthesized the easiest-to-understand ways for you to apply.
Solution 1: Restart Your Computer
In many situations, restarting the device will fix the underlying error. So maybe this way will make your inactive touchpad scroll work again as usual. Try it out!
It sounds simple, but reality proves the opposite. You need to know how to start your laptop safely; otherwise, your computer will degrade extremely quickly. We will recommend you the way to start your device in a safe as much as possible.
#Step 1: Start the laptop.
When you open your laptop, there is a beep sound. When hearing this tone, let’s press the F8 key continuously. The time between each button press is about 1 second. You can stop doing this till the Advanced Boot Options window appears.
Restart your computer
#Step 2: Click on Safe Mode and press Enter key on the keyboard. Your device will immediately start in safe mode. If your touchpad scroll is not running, the startup applications may probably get faulty.
#Step 3: Stop rejected startup applications via Startup in this way.
- Open Run utility by pressing Windows key + R on your keyboard simultaneously. Then, write down “msconfig” in the empty box and hit OK. This manipulation will open System Configuration.
- Move to Startup.
- In this window, let’s untick and turn off all programs except for those whose operators with Intel Corporation name and the Manufacturing label of your computer. After that, click on the OK option to save changes.
- Reboot your device.
Solution 2: Return Previous Touchpad Driver Update Version
Touchpad not scrolling may be the sequence of driver problems. There could be a possibility that the newest updated driver is not compatible or simply doesn’t work well with your touchpad. Follow the below steps to restore the previous touchpad scroll driver variant for your computer.
#Step 1: Open the Quick Access tab by pressing the two keys Windows + X together. Then select Device Manager from the list.
Roll Back Previous Touchpad Driver Update
#Step 2: In the Device Manager screen, detect Mice and other pointing devices and expand this option by clicking on it. After that, you will see the Touchpad Driver section. Let’s right-click on this option and select Properties.
Roll Back Previous Touchpad Driver Update
#Step 3: Click on the Driver header, then a list of several buttons and options comes up. You need to discover and click on the Roll Back Driver section.
Rollback the previous touchpad driver update
#Step 4: If an announcement pops up on the screen, hit the Yes button to give permission for it.
Rollback previous touchpad driver update
Solution 3: Upgrade Touchpad Driver
If your touchpad scroll is not working after rolling back, you should upgrade the mouse driver with the newest update via the two methods below.
Method 1
#Step 1: Launch Device Manager via the search box. Alternatively, you can press Windows + X at the same time to open it.
Open Device Management
#Step 3: In the Device Manager screen, click on Mice and other pointing devices.
Mice and other pointing devices
#Step 4: Right-click on the first option, then select Properties, as shown below.
Select Properties
#Step 5: In the new window, select the Driver tab, then choose the Update Driver option.
Select Driver tab
#Step 6: Hit OK. The updating process may take a few minutes.
Method 2
There is another way you can also update the touchpad driver. Follow the below steps.
#Step 1: Launch Device Manager as shown above.
#Step 2: Click on Mice and other pointing devices. Then, right-click on the first option. Later on, choose the Uninstall option from the list.
Uninstall
#Step 3: Restart your laptop.
Note: You should connect a mouse before you uninstall the touchpad driver. If you haven’t accessed the mouse, move to the next step below.
#Step 4: Move to your computer manufacturer’s site, choose the number of your model, then download and install the newest touchpad driver in the adaptability method.
#Step 5: After finishing the download process, tap the driver file. Later on, select the Properties option.
#Step 6: Select Compatibility. After, tick Run this program in Compatibility mode box. Later, choose your present operating system – Windows 10.
Update touchpad driver
#Step 7: Install the touchpad driver and then reboot your computer.
Solution 4: Modify Your Mouse Pointer
Furthermore, you should change the mouse pointer to fix the problem.
#Step 1: Open Run utility via pressing Windows + R together. Later on, write down control in the empty box.
Modify the mouse pointer
#Step 2: Now, the Control Panel window appears. Later, select the Mouse option.
Modify the mouse pointer
#Step 3: When the Mouse Properties screen comes up, let’s select the Windows Inverted (system scheme) option under the Pointers heading.
Modify the mouse pointer
#Step 4: Check your touchpad scroll to make sure it works again.
Solution 5: Enable The Virtual Scrolling
If you still cannot fix the touchpad scrolling not working problem, you should try enabling virtual scrolling. Here are detailed instructions.
#Step 1: Open Control Panel via search box or Start menu.
#Step 2: In the Control Panel window, click on Mouse.
Enable virtual scrolling
#Step 3: Move to the Pointing Device Properties window. After that, click on Device Settings.
#Step 4: A new window pops up. Choose Virtual Scrolling, and then click on Long Distance Scrolling.
Enable the virtual scrolling
#Step 4: Now, choose the Scrolling Region option and detect the position where the touchpad scroll is ready on the touchpad.
Solution 6: Fix Error Via Mouse Properties
#Step 1: Open Settings from the Start menu and select the Devices option.
Fix error via Mouse Properties
#Step 2: In the Devices window, click on the Mouse section.
#Step 3: Tick the box: Drag two fingers to scroll.
Fix error via Mouse Properties
Note: You can also change Mouse settings in this way.
#Step 1: Open the Run box by pressing Windows key + R on your keyboard, then type the phrase “main.cpl”.
Fix error via Mouse Properties
#Step 2: The Mouse Properties will appear immediately. Click on Device Settings, and then tap the Settings option. Hit the OK button.
Fix error via Mouse Properties
#Step 3: Under MultiFinger Gestures, tick the Two-finger Scrolling option.
Fix error via Mouse Properties
#Step 3: Hit Ok and then click on Apply to finish the process.
#Step 4: Restart your laptop and check your touchpad scroll.
Solution 7: Fix Error Via Registry Editor
Besides, the mouse pad scroll not working Windows 10 problem can be fixed via Registry Editor. Below are step-by-step guides.
#Step 1: Open the Run box by pressing the key Windows + R together. After that, type the phrase “ regedit” into the search box and hit OK to launch the Registry Editor utility.
Open Run box
#Step 2: Use the following command to move to Touchpad settings:
- HKEY_CURRENT_USER\Software\Synaptics\SynTP\TouchPadPS2
#Step 3: Discover 2FingerTapPluginID and 3FingerTapPluginID on the right side of the window. Later, sequentially double-click on each of the two files to make sure that their Value data area is clear.
#Step 4: Set the correct value for each key, as demonstrated below:
- 2FingerTapAction key: value data 2
- 3FingerTapPluginActionID key: value data 0
- 3FingerTapAction key: value data 4
- MultiFingerTapFlags key: value data 2 or 3
#Step 5: Restart your computer and check your touchpad scrolling again.
In The Nutshell
We have recommended the most practical and helpful way to solve the touchpad scroll not working on Windows 10 issue. Besides, the primary causes of this problem are also explained to help you have a better technical understanding.
Hopefully, all of these above solutions work well for you! Thanks for reading, and see you in the next post!
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