## Question

###### Acme Materials Company manufactures and sells synthetic coatings that can withstand high temperatures. Its primary customers...

Acme Materials Company manufactures and sells synthetic coatings that can withstand high temperatures. Its primary customers are aviation manufacturers and maintenance companies. The following table contains financial information pertaining to cost of quality (COQ) in 2019 and 2020 (in thousands of dollars): 2019 $ 15,900 290 159 240 2020 $19,900 59 124 69 19 59 Sales Materials inspection In-process (production) inspection Finished product inspection Preventive equipment maintenance Scrap (net) Warranty repairs Product design engineering Vendor certification Direct costs of returned goods Training of factory workers Product testing-equipment maintenance Product testing labor Field repairs Rework before shipment Product-liability settlement Emergency repair and maintenance 490 690 149 21 265 39 59 200 290 440 260 59 79 139 59 89 69 39 230 350 199 59 190 74

Required: 1. Classify the cost items in the table into cost-of-quality (COQ) categories 2. Calculate the ratio of each COQ category to revenues in each of the 2 years. 3. Calculate the percentage change in each COQ category and total COQ and comment on the results: a. Percentage change in total COQ as a percentage of sales, from 2019 to 2020; b. Total COQ in 2020 expressed as a percentage of 2019 sales dollars; c. Percentage change in total prevention costs, 2019 to 2020; d. Percentage change in total appraisal costs, 2019 to 2020; e. Percentage change in total internal failure costs, 2019 to 2020; f. Percentage change in total external failure costs, 2019 to 2020.

Classify the cost items in the table into cost-of-quality (COD) categories. Calculate the ratio of each COQ category to revenues in each of the 2 years. (Enter amounts in thousands, not in whole dollar. Round your "Percentage" answers to 2 decimal places.) 2019 % of Sales 2020 % of Sales Amount Amount Cost of quality: Prevention costs: % Total prevention costs Appraisal costs: Total appraisal costs

Internal failure costs: Total internal failure costs External failure costs: % Total external failure costs Total cost of quality (COQ)

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