Animax Sign Up - Find Official Page

Troubleshooting

It is very rare to see people having troubles with our login system, a guide should still be ready to prevent any mishaps. If you fall into one of those cases where you cannot log into our page, here is a guide for you to fix it on your side.

Step 1 – First, check your Internet connection. This is the primary reason why your login is failing, either due to connection instability or requests timing out.

Step 2 – Make sure that you are using as well as entering the right login information. Some of our customers have tried using their old passwords and failed. If you can, you can also opt to view your passwords as you type it. However, you should check if anyone is around to see your credentials.

Step 3 – If you have uppercase letters in your passwords, be sure to punch them in at the right place. If all the letters in your passwords are in uppercase, check if you’re using CAPS LOCK.

Step 4 – If the former steps do not help, it is likely that there are cookies in your cache preventing you from logging in. Here is a guide on how to clear your cache on your browser.

Step 5 – The website might be on the list of restricted sites in your region. You can check it with your Virtual Private Network (VPN) and consider switching your server to another country if you have the option to. If that does not work either, you can switch off VPN completely.

Step 6 – In case you forget your passwords, here are the instructions to follow to regain it.

Step 7 – If nothing else works, please contact us via our mailbox or our phone number. We will be honored to help you with any problems you run into.

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